Question 1

What is Pottery Barn?

Accepted Answer

Pottery Barn is a well-known American home furnishings retailer. They offer a wide range of furniture, decor, and accessories for every room in the home. Known for their classic American style, Pottery Barn provides high-quality products that blend traditional design with modern functionality.

Question 2

What style is Pottery Barn?

Accepted Answer

Pottery Barn's style can be described as classic American with a contemporary twist. They offer a range of aesthetics from traditional to modern, but their signature look often features clean lines, neutral colors, and natural materials. Their designs tend to be versatile, allowing customers to create timeless, comfortable spaces.

Question 3

Does Pottery Barn offer free shipping?

Accepted Answer

Pottery Barn occasionally offers free shipping promotions, especially for larger orders or during special sales events. However, standard shipping rates typically apply and vary based on the order total and the items purchased. For furniture and oversized items, additional shipping fees may be incurred.

Question 4

Is there a Pottery Barn store?

Accepted Answer

Yes, Pottery Barn operates numerous physical retail stores across the United States and internationally. These stores allow customers to see and feel products in person, and often feature room displays to showcase how items can be styled together. They also maintain a robust online presence for e-commerce.

Question 5

Does Pottery Barn price match?

Accepted Answer

Pottery Barn doesn't typically offer price matching. However, they do run frequent sales and promotions throughout the year. It's worth checking for coupon codes or waiting for one of their seasonal sales events to get the best deals on furniture and home decor items.

Question 6

Who owns Pottery Barn?

Accepted Answer

Pottery Barn is owned by Williams-Sonoma, Inc., a premier specialty retailer of home furnishings. The company also owns other well-known brands such as West Elm, Williams Sonoma, and Mark and Graham.

Question 7

When does Pottery Barn have sales?

Accepted Answer

Pottery Barn holds several sales throughout the year, with major events typically occurring during holiday weekends like Memorial Day, Labor Day, and Black Friday. They also often have end-of-season clearance sales and special promotions for email subscribers, which can include significant discounts on furniture and decor.

Question 8

Are there any items that cannot be returned?

Accepted Answer

While Pottery Barn has a generous return policy, some items cannot be returned. These typically include personalized items, final sale merchandise, and gift cards. Made-to-order upholstered furniture may also have specific return restrictions. It's always best to check the specific return policy for each item before making a purchase.

Question 9

Does Pottery Barn offer customization options for furniture?

Accepted Answer

Yes, Pottery Barn offers customization options for many of their furniture pieces. This includes choosing from a variety of fabrics, colors, and finishes for sofas, chairs, and other upholstered items. Some wooden furniture pieces also have different finish options available.

Question 10

What is the warranty on Pottery Barn furniture?

Accepted Answer

Pottery Barn offers different warranties depending on the product. Many furniture items come with a limited warranty against manufacturing defects. The duration can vary by product, with some items having warranties of up to 10 years. It's best to check the specific warranty information for each item on their website or by contacting customer service.

Question 11

What is Pottery Barn's return policy?

Accepted Answer

Pottery Barn allows returns within 30 days for most items, with Quick Ship upholstery items eligible for return within 7 days. Original receipt required. Custom upholstery, monogrammed items, and Made to Order furniture or rugs are non-returnable. There's an extended holiday return period for purchases made between October 15 and December 26, extending until January 31 of the following year​​​​.

Question 12

Does Pottery Barn offer delivery services, and what are the costs?

Accepted Answer

Returns can be made in-store or via UPS. The customer is responsible for shipping costs unless the item is defective or the order was incorrect. During temporary store closures, such as those due to COVID-19, customers may contact customer care for online return initiation​​​​.

Question 13

Does Pottery Barn provide assembly services for furniture?

Accepted Answer

The Pottery Barn return policy does not explicitly mention assembly services as part of the return process. However, customer service can be contacted for specific questions regarding furniture items​​​​.

Question 14

How can I check the status of my Pottery Barn order or delivery?

Accepted Answer

You can start the return process online for UPS location returns or by calling Customer Care for furniture items. Non-furniture items can be returned directly to a Pottery Barn store​​​​​​.

Question 15

How can items be returned?

Accepted Answer

Pottery Barn accepts returns both in-store and by mail. For smaller items, you can return them to any Pottery Barn store or ship them back using a prepaid return label. For larger furniture items, you'll need to contact their customer service to arrange a return pickup. Return shipping costs may apply unless the item is defective or was shipped in error.

Question 16

Does Pottery Barn offer design services?

Accepted Answer

Yes, Pottery Barn offers free design services through their Design Crew. They provide expert advice on furniture selection, room layouts, and decor both in-store and online. They also offer installation and assembly services for a fee.

Question 17

What is Pottery Barn's sustainability policy?

Accepted Answer

Pottery Barn is committed to sustainability through their 'PB Sustainability Pledge'. This includes using responsibly sourced wood, organic cotton, and recycled materials in their products. They also have a goal to plant 3 million trees by 2023 and offer a growing selection of Fair Trade Certified products.

Question 18

Does Pottery Barn have a mobile app for shopping?

Accepted Answer

Yes, Pottery Barn has a mobile app available for both iOS and Android devices. The app allows customers to shop the full range of products, access exclusive offers, and use augmented reality (AR) to see how furniture will look in their space before purchasing.

Overview

What we love

From our blog

Frequently Asked Questions