Question 1

What is Kathy Kuo Home?

Accepted Answer

Kathy Kuo Home is a luxury home decor and furniture retailer founded by interior designer Kathy Kuo. They offer a curated selection of high-end furniture, lighting, rugs, and accessories. Known for their designer-quality pieces, Kathy Kuo Home caters to those seeking sophisticated, stylish home furnishings.

Question 2

What style is Kathy Kuo Home?

Accepted Answer

Kathy Kuo Home's style can be described as luxurious and eclectic, with a focus on timeless elegance. They offer a range of design aesthetics including coastal, modern, traditional, and transitional styles. Their curated collections often feature unique, statement pieces that blend different design elements for a sophisticated look.

Question 3

Does Kathy Kuo Home offer free shipping?

Accepted Answer

Kathy Kuo Home occasionally offers free shipping promotions, especially for larger orders. However, their standard shipping rates typically apply and vary based on the order total and the items purchased. For furniture and oversized items, additional shipping fees may be incurred due to size and weight.

Question 4

Is there a Kathy Kuo Home store?

Accepted Answer

While Kathy Kuo Home primarily operates as an online retailer, they do have a flagship showroom located in Southampton, New York. This showroom allows customers to experience a selection of their furniture and decor items in person. However, most of their business is conducted through their e-commerce platform.

Question 5

Does Kathy Kuo Home price match?

Accepted Answer

Kathy Kuo Home doesn't typically offer price matching. As a luxury retailer, they focus on providing unique, high-quality pieces rather than competing on price. However, they do run periodic sales and promotions throughout the year, which can offer significant savings on their designer furniture and decor items.

Question 6

Who owns Kathy Kuo Home?

Accepted Answer

Kathy Kuo Home was founded by and is owned by Kathy Kuo, an experienced interior designer. She started the company to make her design expertise and curated selection of home furnishings available to a wider audience.

Question 7

When does Kathy Kuo Home have sales?

Accepted Answer

Kathy Kuo Home holds several sales throughout the year, with major events typically occurring during holiday weekends like Memorial Day, Labor Day, and Black Friday. They also often have seasonal sales and special promotions for email subscribers, which can include discounts on their luxury furniture and decor items.

Question 8

Are there any items that cannot be returned?

Accepted Answer

While Kathy Kuo Home has a customer-friendly return policy, some items cannot be returned. These typically include clearance items, custom orders, and certain oversized furniture pieces. Items marked as non-returnable or final sale are also not eligible for return. It's always best to check the specific return policy for each item before making a purchase.

Question 9

Does Kathy Kuo Home offer customization options for furniture?

Accepted Answer

Kathy Kuo Home offers customization options for many of their furniture pieces. This often includes choosing from different fabric options for upholstered items, selecting different finishes for wooden furniture, or customizing the size of certain pieces. The extent of customization varies by product, so it's best to check individual item descriptions or contact their design consultants for more information.

Question 10

What is the warranty on Kathy Kuo Home furniture?

Accepted Answer

Warranty terms for Kathy Kuo Home furniture can vary by product and manufacturer. While they don't typically offer extended warranties, most items are covered under their standard return policy for defects or damages upon receipt. For specific warranty information on furniture or home decor items, it's best to check the product details or contact their customer service.

Question 11

What is the return policy for Kathy Kuo Home?

Accepted Answer

Kathy Kuo Home's return policy allows most items to be returned within 30 days of delivery for a refund or exchange, provided they are in new, unused condition with original packaging. For furniture and larger items, you'll need to contact their customer service to arrange a return. Custom orders and some clearance items may have different return policies.

Question 12

How can items be returned?

Accepted Answer

To return items to Kathy Kuo Home, customers need to contact their customer service to initiate the process. For smaller items, you may be able to ship them back directly. For furniture and larger home decor pieces, Kathy Kuo Home will arrange for a return pickup. Return shipping costs are typically the responsibility of the customer, unless the item is defective or was shipped in error.

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