Question 1

What is Joss and Main?

Accepted Answer

Joss and Main is an online retailer specializing in stylish and affordable home furnishings and decor. As part of the Wayfair family, they offer a curated selection of furniture, lighting, rugs, and accessories. Joss and Main is known for their frequent flash sales and rotating inventory of trendy home goods.

Question 2

What style is Joss and Main?

Accepted Answer

Joss and Main offers a diverse range of styles, but they tend to focus on contemporary, transitional, and modern farmhouse aesthetics. Their collection often features a mix of classic and on-trend pieces, allowing customers to create stylish, eclectic spaces. They're known for offering fashionable home decor at accessible price points.

Question 3

Does Joss and Main offer free shipping?

Accepted Answer

Joss and Main, like other Wayfair brands, often offers free shipping on orders over a certain amount. This typically applies to smaller items. For larger furniture pieces or oversized items, shipping costs are usually calculated based on the item's weight and destination. It's best to check their current promotions for the most up-to-date shipping offers.

Question 4

Is there a Joss and Main store?

Accepted Answer

Joss and Main operates primarily as an online retailer. While they may occasionally have pop-up shops or participate in home decor events, they don't have a network of permanent physical stores. Their business model focuses on providing a curated online selection of stylish home goods.

Question 5

Does Joss and Main price match?

Accepted Answer

Joss and Main typically doesn't offer price matching. However, as part of the Wayfair family, they frequently run sales and promotions throughout the year. It's worth checking for coupon codes or waiting for one of their flash sales to get the best deals on furniture and home decor items.

Question 6

Who owns Joss and Main?

Accepted Answer

Joss and Main is owned by Wayfair Inc., a large American e-commerce company that sells furniture and home-goods. Wayfair was founded by Niraj Shah and Steve Conine in 2002 and owns several other home goods brands alongside Joss and Main.

Question 7

When does Joss and Main have sales?

Accepted Answer

Joss and Main regularly holds sales throughout the year. They're known for their frequent flash sales, which offer significant discounts on select items for a limited time. They also participate in major retail events like Black Friday, Cyber Monday, and Wayfair's Way Day sale. Signing up for their email newsletter is a good way to stay informed about upcoming sales.

Question 8

Are there any items that cannot be returned?

Accepted Answer

While Joss and Main has a customer-friendly return policy, some items cannot be returned. These typically include clearance items, personalized products, and items marked as non-returnable. Additionally, large appliances and some oversized items may have specific return restrictions. It's always best to check the return policy for each item before purchasing.

Question 9

Does Joss and Main offer customization options for furniture?

Accepted Answer

Joss and Main offers limited customization options for certain furniture pieces, particularly for upholstered items. This may include choosing from different fabric options or colors. However, as they focus on ready-to-ship designs, extensive customization is not typically available for most products.

Question 10

What is the warranty on Joss and Main furniture?

Accepted Answer

Warranty terms for Joss and Main furniture can vary depending on the product and manufacturer. Many items come with a manufacturer's warranty against defects, but the duration and coverage can differ. It's best to check the product details or contact Joss and Main's customer service for specific warranty information on individual items.

Question 11

What is Joss and Main's return policy?

Accepted Answer

Most items can be returned within 30 days. Mattresses have a 100-day deadline, wedding items within 90 days after the event, and holiday sale items (Nov 1–Dec 31) until Jan 31. Non-returnable items include clearance, gift cards, personalized products, item bundles bought at a discount, open-box items, assembled articles, and items labeled as Non-Returnable​​.

Question 12

How can I initiate a return request through Joss and Main?

Accepted Answer

Returns must be initiated online through the Joss & Main website. Log into your account, select the item you want to return under My Orders, and follow the instructions to print a shipping label and drop off the package at a FedEx location. You'll be responsible for shipping and delivery fees unless returning a damaged product​​.

Question 13

How long until Joss and Main refunds my item?

Accepted Answer

The refund process may take up to five business days after Joss & Main receives your return. Refunds are issued to the original payment method, except for PayPal purchases where the refund timing to your account cannot be guaranteed​​.

Question 14

How can items be returned?

Accepted Answer

To return items to Joss and Main, customers typically need to initiate the return process through their online account or by contacting customer service. For smaller items, Joss and Main provides a return shipping label. For larger items, they may arrange a pickup. The exact process can vary depending on the size and type of item being returned.

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