Sundial Home Toilets, Seats, and Bidets
Frequently Asked Questions
What is the return policy for damaged or defective items?
Most damaged or defective items can be returned for an exact replacement if a claim is made within 48 hours of delivery. Items must be in their original condition and packaging to be accepted for returns.
What are the requirements for a successful return?
Items must be in new and unused condition, returned with all original packaging and accessories, and shipped back fully insured using a trackable shipping method. Returns must also include a return authorization number provided by Sundial Home.
Are there any fees associated with returns?
Yes, a return shipping fee of $1.75 per pound and a 15% restocking fee will be deducted from your refund under certain conditions, such as unauthorized delivery refusals or items that do not fit through the door.
Which items are not eligible for returns?
Items marked "Final Sale" or "Special Order" are not eligible for returns. Additionally, items that have been assembled are also ineligible unless a written exception is provided by Sundial Home.
How do I choose the right size toilet or bidet for my bathroom?
Measure the rough-in distance from the wall to the center of the drain or bolts on the floor. Standard sizes are 12 inches, but 10 and 14 inches are also available for different spaces.
What is the best way to clean a bidet seat?
Use a soft, damp cloth and a mild detergent. Avoid harsh chemicals and abrasive cleaners to protect the surface and electronic components.
What is the recommended clearance around a toilet for comfortable use?
A minimum clearance of 15 inches from the center of the toilet to any side wall or obstruction and 24 inches of clear space in front is recommended for comfort and code compliance.
How do I determine the right height for a comfort height toilet?
Comfort height toilets are typically 17 to 19 inches from floor to seat, ideal for adults and those with mobility issues, compared to standard toilets which are about 15 inches high.
Are bidet seats universally compatible with all toilets?
Bidet seats fit most standard elongated or round toilets, but it's important to check the specific dimensions and shape of your toilet for compatibility.
What are the benefits of installing a bidet?
Bidets offer enhanced cleanliness, reduced toilet paper use, and can be more comfortable for many people.