Sundial Home Tile
Frequently Asked Questions
What is the return policy for damaged or defective items?
Most damaged or defective items can be returned for an exact replacement if a claim is made within 48 hours of delivery. Items must be in their original condition and packaging to be accepted for returns.
What are the requirements for a successful return?
Items must be in new and unused condition, returned with all original packaging and accessories, and shipped back fully insured using a trackable shipping method. Returns must also include a return authorization number provided by Sundial Home.
Are there any fees associated with returns?
Yes, a return shipping fee of $1.75 per pound and a 15% restocking fee will be deducted from your refund under certain conditions, such as unauthorized delivery refusals or items that do not fit through the door.
Which items are not eligible for returns?
Items marked "Final Sale" or "Special Order" are not eligible for returns. Additionally, items that have been assembled are also ineligible unless a written exception is provided by Sundial Home.
What's the best tile for high-moisture areas like bathrooms?
Porcelain or ceramic tiles are ideal for bathrooms due to their low water absorption rate and durability.
How do I choose tile color and design for my kitchen backsplash?
Consider the overall style of your kitchen, the color of your cabinets and countertops, and select a tile that complements or contrasts nicely.
Can I use large tiles in a small room?
Yes, using large tiles in a small room can create a sense of space and reduce the number of grout lines, making the room appear larger.
How do floor patterns influence a room's appearance?
Floor patterns, like stripes, can alter the perceived dimensions of a room, making it appear longer, wider, or more spacious.