Sundial Home Serveware
Frequently Asked Questions
What is the return policy for damaged or defective items?
Most damaged or defective items can be returned for an exact replacement if a claim is made within 48 hours of delivery. Items must be in their original condition and packaging to be accepted for returns.
What are the requirements for a successful return?
Items must be in new and unused condition, returned with all original packaging and accessories, and shipped back fully insured using a trackable shipping method. Returns must also include a return authorization number provided by Sundial Home.
Are there any fees associated with returns?
Yes, a return shipping fee of $1.75 per pound and a 15% restocking fee will be deducted from your refund under certain conditions, such as unauthorized delivery refusals or items that do not fit through the door.
Which items are not eligible for returns?
Items marked "Final Sale" or "Special Order" are not eligible for returns. Additionally, items that have been assembled are also ineligible unless a written exception is provided by Sundial Home.
What are essential pieces of serveware for entertaining?
Basic serveware includes platters, serving bowls, a pitcher, and utensil sets. Additional pieces might include a cake stand, salad bowl, and gravy boat.
How can I choose serveware that matches my dining set?
Look for serveware in complementary colors or materials. Matching isn't necessary; coordinating styles can add interest to your table setting.
Can serveware be used for decoration?
Absolutely, decorative serveware can double as table centerpieces or kitchen decor when not in use. Choose pieces with unique designs or finishes.