Sundial Home Sectionals
Frequently Asked Questions
What is the return policy for damaged or defective items?
Most damaged or defective items can be returned for an exact replacement if a claim is made within 48 hours of delivery. Items must be in their original condition and packaging to be accepted for returns.
What are the requirements for a successful return?
Items must be in new and unused condition, returned with all original packaging and accessories, and shipped back fully insured using a trackable shipping method. Returns must also include a return authorization number provided by Sundial Home.
Are there any fees associated with returns?
Yes, a return shipping fee of $1.75 per pound and a 15% restocking fee will be deducted from your refund under certain conditions, such as unauthorized delivery refusals or items that do not fit through the door.
Which items are not eligible for returns?
Items marked "Final Sale" or "Special Order" are not eligible for returns. Additionally, items that have been assembled are also ineligible unless a written exception is provided by Sundial Home.
How do I choose the right sectional for my living room?
Consider the room's layout, size, and your lifestyle. Measure the space and choose a configuration that promotes comfortable flow and meets your seating needs.
Can sectionals be rearranged to fit different spaces?
Many sectionals come with modular pieces that can be rearranged. Look for reversible or modular sectionals for flexibility.
How do I maintain my sectional's upholstery?
Vacuum regularly, treat spills immediately, and follow the manufacturer’s instructions for deep cleaning. Consider professional cleaning for tough stains.
How much space should be allowed around furniture in the living room for optimal flow?
Ensure at least 36 inches (91 cm) of clear passageway around living room furniture for easy access and movement within the room.
What are the benefits of side tables next to a sofa?
Side tables offer convenience for guests and occupants, providing a place to set down drinks and reading materials, especially with sectionals or large sofas.
How do I arrange furniture to encourage socializing?
Position seating so that people can easily make eye contact. Consider a maximum distance of 10 feet (3 meters) between seats to facilitate conversation without shouting.