Sundial Home Rugs & Runners
Frequently Asked Questions
What is the return policy for damaged or defective items?
Most damaged or defective items can be returned for an exact replacement if a claim is made within 48 hours of delivery. Items must be in their original condition and packaging to be accepted for returns.
What are the requirements for a successful return?
Items must be in new and unused condition, returned with all original packaging and accessories, and shipped back fully insured using a trackable shipping method. Returns must also include a return authorization number provided by Sundial Home.
Are there any fees associated with returns?
Yes, a return shipping fee of $1.75 per pound and a 15% restocking fee will be deducted from your refund under certain conditions, such as unauthorized delivery refusals or items that do not fit through the door.
Which items are not eligible for returns?
Items marked "Final Sale" or "Special Order" are not eligible for returns. Additionally, items that have been assembled are also ineligible unless a written exception is provided by Sundial Home.
How do I choose the right size rug for my living room?
Aim for a rug that fits all the main furniture pieces on it or at least the front legs of sofas and chairs to anchor the space.
Can I layer rugs for added texture and interest?
Absolutely, layering rugs can add depth and dimension. Pair a larger, neutral rug with a smaller, patterned rug for the best effect.
What's the best way to clean and maintain my rug?
Vacuum regularly, spot clean spills immediately, and consider professional cleaning for deep stains or at least annually for high-traffic rugs.
What is the 60/30/10 color rule in interior design?
This rule helps in creating a balanced color scheme. It suggests using 60% of a dominant color, 30% secondary color, and 10% accent color in a room's palette.
How do textures impact room design?
Textures add depth and interest. They can influence how colors appear and change the look and feel of a space throughout the day, especially in response to lighting.
How can I use different textures in my home?
Textures add dimension and interest. Mixing various textures, like a soft rug with a smooth, metallic surface, can enhance the room's aesthetic appeal.