Sundial Home Outdoor Lighting
Frequently Asked Questions
What is the return policy for damaged or defective items?
Most damaged or defective items can be returned for an exact replacement if a claim is made within 48 hours of delivery. Items must be in their original condition and packaging to be accepted for returns.
What are the requirements for a successful return?
Items must be in new and unused condition, returned with all original packaging and accessories, and shipped back fully insured using a trackable shipping method. Returns must also include a return authorization number provided by Sundial Home.
Are there any fees associated with returns?
Yes, a return shipping fee of $1.75 per pound and a 15% restocking fee will be deducted from your refund under certain conditions, such as unauthorized delivery refusals or items that do not fit through the door.
Which items are not eligible for returns?
Items marked "Final Sale" or "Special Order" are not eligible for returns. Additionally, items that have been assembled are also ineligible unless a written exception is provided by Sundial Home.
What types of outdoor lighting are most effective?
Pathway lights, spotlights for landscaping, string lights for ambiance, and motion-sensor lights for security are effective options.
How do I ensure my outdoor lighting is weatherproof?
Choose lighting fixtures rated for outdoor use, with waterproof or water-resistant features, and ensure proper installation.
Can outdoor lighting be energy efficient?
Yes, using LED bulbs, solar-powered lights, or lights with timers or motion sensors can increase energy efficiency.
How does lighting affect color perception?
Lighting can significantly change how colors appear. Test color choices in the actual room where they'll be used to see how they look in different lighting conditions.