Sundial Home Outdoor
Frequently Asked Questions
What is the return policy for damaged or defective items?
Most damaged or defective items can be returned for an exact replacement if a claim is made within 48 hours of delivery. Items must be in their original condition and packaging to be accepted for returns.
What are the requirements for a successful return?
Items must be in new and unused condition, returned with all original packaging and accessories, and shipped back fully insured using a trackable shipping method. Returns must also include a return authorization number provided by Sundial Home.
Are there any fees associated with returns?
Yes, a return shipping fee of $1.75 per pound and a 15% restocking fee will be deducted from your refund under certain conditions, such as unauthorized delivery refusals or items that do not fit through the door.
Which items are not eligible for returns?
Items marked "Final Sale" or "Special Order" are not eligible for returns. Additionally, items that have been assembled are also ineligible unless a written exception is provided by Sundial Home.
How can I make my outdoor space more inviting?
Incorporate comfortable seating, add outdoor rugs, use soft lighting like string lights, and include greenery or flowers for a cozy atmosphere.
What materials are best for outdoor furniture?
Materials like teak, aluminum, wrought iron, and all-weather wicker are durable and can withstand outdoor elements.
How do I protect my outdoor furniture from the weather?
Use furniture covers, seal wood furniture, and store cushions indoors when not in use to protect against rain and sun damage.