Sundial Home Chandeliers
Frequently Asked Questions
What is the return policy for damaged or defective items?
Most damaged or defective items can be returned for an exact replacement if a claim is made within 48 hours of delivery. Items must be in their original condition and packaging to be accepted for returns.
What are the requirements for a successful return?
Items must be in new and unused condition, returned with all original packaging and accessories, and shipped back fully insured using a trackable shipping method. Returns must also include a return authorization number provided by Sundial Home.
Are there any fees associated with returns?
Yes, a return shipping fee of $1.75 per pound and a 15% restocking fee will be deducted from your refund under certain conditions, such as unauthorized delivery refusals or items that do not fit through the door.
Which items are not eligible for returns?
Items marked "Final Sale" or "Special Order" are not eligible for returns. Additionally, items that have been assembled are also ineligible unless a written exception is provided by Sundial Home.
How do I determine the right size chandelier for my dining room?
A good rule is to choose a chandelier with a diameter in inches that's the sum of the room's length and width in feet.
Can I install a chandelier in a room with a low ceiling?
Yes, consider a flush or semi-flush mount chandelier to accommodate lower ceilings without compromising style.
How do I clean my chandelier without damaging it?
Turn off the power, dust regularly with a soft cloth, and for deeper cleaning, use a solution of water and mild detergent, avoiding electrical parts.
How does lighting affect the mood of a room?
The right lighting can transform the atmosphere of a room, from functional to cozy. Using various light sources can highlight features or hide imperfections.
What is metamerism in color design, and why is it important?
Metamerism refers to how colors look different under various lighting conditions. Testing colors in the lighting conditions they will be used in is crucial to ensure they appear as expected.
How many light sources should I have in each room?
Aim for five to nine light sources in each room for a balanced lighting scheme, including a mix of ambient, task, and accent lighting.