Sundial Home Candles, Candle Holders, and Scents
Frequently Asked Questions
What is the return policy for damaged or defective items?
Most damaged or defective items can be returned for an exact replacement if a claim is made within 48 hours of delivery. Items must be in their original condition and packaging to be accepted for returns.
What are the requirements for a successful return?
Items must be in new and unused condition, returned with all original packaging and accessories, and shipped back fully insured using a trackable shipping method. Returns must also include a return authorization number provided by Sundial Home.
Are there any fees associated with returns?
Yes, a return shipping fee of $1.75 per pound and a 15% restocking fee will be deducted from your refund under certain conditions, such as unauthorized delivery refusals or items that do not fit through the door.
Which items are not eligible for returns?
Items marked "Final Sale" or "Special Order" are not eligible for returns. Additionally, items that have been assembled are also ineligible unless a written exception is provided by Sundial Home.
How can I safely burn candles in my home?
Keep candles away from flammable materials, never leave them unattended, and use sturdy holders that catch drips.
What are the benefits of soy candles?
Soy candles burn cleaner and longer than paraffin candles, and they're made from renewable resources.
How can I choose a home scent that's not overwhelming?
Opt for natural, light fragrances and consider the size of your space. Use scented products sparingly to avoid overpowering scents.
How can I create a dynamic still life arrangement at home?
Start with objects of different shapes, sizes, and textures, using odd numbers for a natural look. Overlapping elements and layers create depth and balance.