Sundial Home Beds
Frequently Asked Questions
What is the return policy for damaged or defective items?
Most damaged or defective items can be returned for an exact replacement if a claim is made within 48 hours of delivery. Items must be in their original condition and packaging to be accepted for returns.
What are the requirements for a successful return?
Items must be in new and unused condition, returned with all original packaging and accessories, and shipped back fully insured using a trackable shipping method. Returns must also include a return authorization number provided by Sundial Home.
Are there any fees associated with returns?
Yes, a return shipping fee of $1.75 per pound and a 15% restocking fee will be deducted from your refund under certain conditions, such as unauthorized delivery refusals or items that do not fit through the door.
Which items are not eligible for returns?
Items marked "Final Sale" or "Special Order" are not eligible for returns. Additionally, items that have been assembled are also ineligible unless a written exception is provided by Sundial Home.
How do I know if I need a new mattress for my bed?
If you're experiencing discomfort, poor sleep, or the mattress is over 7-10 years old, it might be time for a new one.
What size bed should I choose for a small bedroom?
Consider a Full or Queen size, which provides comfort without overwhelming the space. Measure your room to ensure a good fit.
Can I use a headboard with any type of bed frame?
Most headboards can be attached to standard bed frames, but check compatibility, especially with platform beds or wall-mounted options.
How can I determine the right rug size for my bedroom?
For bedrooms, use a rug that extends at least 24 to 28 inches (60 to 70 cm) beyond the bed on each side, accommodating bedside tables and offering a soft landing for your feet.
What are the ideal dimensions for bedroom furniture placement?
Beds should allow a minimum of 30 inches (76 cm) of clearance on either side and at the foot of the bed for ease of movement. The top of your mattress should be approximately 24 inches (61 cm) from any bedroom wall-mounted lighting fixtures.
What are the recommended dimensions around the bed?
Allow at least 30 inches (76 cm) of free space on one side of a twin bed and on both sides for larger beds for ease of access.