Sundial Home Bath Towels
Frequently Asked Questions
What is the return policy for damaged or defective items?
Most damaged or defective items can be returned for an exact replacement if a claim is made within 48 hours of delivery. Items must be in their original condition and packaging to be accepted for returns.
What are the requirements for a successful return?
Items must be in new and unused condition, returned with all original packaging and accessories, and shipped back fully insured using a trackable shipping method. Returns must also include a return authorization number provided by Sundial Home.
Are there any fees associated with returns?
Yes, a return shipping fee of $1.75 per pound and a 15% restocking fee will be deducted from your refund under certain conditions, such as unauthorized delivery refusals or items that do not fit through the door.
Which items are not eligible for returns?
Items marked "Final Sale" or "Special Order" are not eligible for returns. Additionally, items that have been assembled are also ineligible unless a written exception is provided by Sundial Home.
How many bath towels do I need for my household?
A good rule is 2-3 bath towels per person, allowing for rotation between uses and laundry days.
What factors determine the absorbency of a bath towel?
Material and weave affect absorbency. Cotton, especially Egyptian or Turkish, and towels with dense loops are most absorbent.
How can I keep my bath towels soft and fluffy?
Avoid fabric softeners, which reduce absorbency. Use vinegar in the wash cycle to remove buildup and tumble dry on low heat.
What factors should be considered when selecting bath towels for daily use?
Look for towels made from absorbent materials like cotton or bamboo, consider towel size and weight for comfort and drying efficiency, and select colors that match your bathroom decor.